FAQ

Q. If I order the crown, how long it takes to ship?
A. All items are manufactured to order. We maintain a stock of all components and can ship your order within 1 week of receipt on an expedited basis. Allow sufficient time for USPS Priority Mail 2 to 3 days to deliver to the 48 contiguous states.

Q. What carrier will my order be coming by?
A. For USA orders we ship all items priority mail that takes up to 3 days for delivery, if you need an overnight shipment, please send us an e-mail to make the appropriate arrangements. For international orders, we use USPS INTERNACIONAL and the depending on the country.
We ship all orders insured with tracking delivery and signature confirmation.

Q. Do you ship overseas?
R. Yes we ship using EXPRESS MAIL that depending on the country shipment destination takes from 7 to 12 days to deliver.
We ship all orders insured with tracking delivery confirmation.

Q. What are the products made of?
A. We use only genuine Swarovski Austrian crystal stones set in brass settings, finished in sterling silver.

Q. Return Policy.
A. Since we manufacture everything to order, we consider all sales final. If you received the merchandise damaged in transit, Hold onto the merchandise and the packing material and contact us. We'll contact the carrier at that point. If you received an item that you feel is inferior, contact us. We'll do everything we can to satisfy you.

Q. Refunds/Returns
A. Items returned must have an “Authorization Number from CrownDesigners and are subject to a 25% restocking fee. Crowns are not normally returnable. If a return is authorized for a crown the restocking fee will be up to our discretion. Shipping and Handling Charges are not refundable.

Q. Don't like what I purchased. Can I return it?
A. Since we manufacture everything to order, we consider all sales final. If you received the merchandise damaged in transit, Hold onto the merchandise and the packing material and contact us. We'll contact the carrier at that point. If you received an item that you feel is inferior, contact us. We'll do everything we can to satisfy you.

Q. Are there quantity discounts?
A. Send us an e-mail with the products list and qty's to discuss a wholesale pricing, to save on shipping cost try to order all your items in one single order so the shipment cost can be combined.

Q. How to pre-measure crown size (For fully round crowns)
A. Take a flexible measurement tape, wrap it around your head, exactly where you
want the crown to sit. Lay the measurement tape and read the dimension and divide it
by 3, that should give you the right measurement for your crown according to your head's shape and size.

Q. The crown you ordered does not fit because it's too big!
A. If the crown you ordered is too large, do not get discouraged, there is no need to spend additional money to have it custom made.

Just follow this format:

For example: A 7.5-inch diameter crown can be reduced up to 7 or 6.5 inches in diameter as follows:
At any Walmart or Home Depot, you can find a window weather strip, it's a roll or foam piece with one side adhesive, they sell it in a range of sizes, and only costs approximately $ 5.00 per roll or less. The adhesive side can be applied to the inner part of the crown and not only will reduce the size of the crown but also will add comfort because the metal isn't going to have a contact with the skin and will not leave any marks on it.
Another option is purchasing felt, velvet or other thick material, fashioning a lining strip that can be glued to the inside of the crown, to achieve the same effect. Try going to Michael's or any other fine craft shop.

Q. What are the forms of payment accepted?
A. We accept all kind of Debit/Credit Cards and PayPal.